Account restriction due to VPN??

[odrom_0]

A few months back I used a VPN while abroad—totally normal —and eBay locked my account, thinking I was hacking myself (??) . Tried calling support: impossible to reach a human representative. Back when I was dealing with this, they were only willing to verify via my old phone number (associated with account), which I couldn’t access at the time, and refused any other way to verify.

Now I can finally access my original number again, but eBay’s help pages are a total black hole. I just want to lift the restriction, via SMS I assume, but it seems impossible to do that without a representative—and I can’t reach one in any way. and ofc eBay have no email CS... Who has no email CS?!

It would be annoying to give up on the account for such a silly reason.

Thanks

[tressygirl]

It's not possible to reach a ' human agent' if you call at the wrong times.

I recommend calling at 9 a.m. to day or preferably 8 a.m. on weekends is when ' live' agents start and at that time,  there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@odrom_0