What has Ebay asked you to do?
Have they asked you to contact them?
The responses from a member to member forum will be limited as we don't have access to your account or your messages from Ebay.
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)