Account Below Standard for 3 Months – Need Advice

[covergy]

Hi everyone,

My eBay account has been Below Standard for the past 3 months, and I’m really struggling to understand what more I can do to improve it. Since the restriction was lifted, I have been dispatching orders on time and resolving any issues promptly, but my seller level has not improved.

This situation is causing serious loss to my business as my sales have dropped significantly. I barely receive orders now, and it’s becoming very difficult to manage fees and expenses.

I would really appreciate any advice from experienced sellers on what exact steps I should take to return to Above Standard as quickly as possible.

Thank you in advance for your help.

[john1297576]

Once below standard and restricted for selling, it is virtually impossible to improve except through passage of time.

I am not sure of the restrictions for a business account, but once your defect rate exceeds 2% you are below standard. To improve you therefore need a lot of sales which with a restriction is impossible.

Then as time passes old sales drop out of the equation but new sales are less so in fact your % gets worse.

For private sellers it can take as long as 12 months for all defects to drop out and get back to a satisfactory defect rate. As said the times may be different for Business Sellers, but the principle is the same, initially your defect rate gets worse, due to fall in sales.