unauthorised seller fees

[rebeccamac77]

Hi, 

I have received an email from PayPal telling me £2.00 has been taken from my account for eBay seller fees. I have never sold anything on eBay! Can anyone explain this to me? Or tell me what to do?

Thanks,

Rebecca

You sent a payment of £2.00 GBP to eBay UK Limited
(support@ebay.uk)

   
It may take a few moments for this transaction to appear in your account. Merchant
eBay UK Limited
support@ebay.uk
Instructions to merchant
You haven't entered any instructions. Description Amount eBay Seller Fees £2.00 GBP Subtotal £2.00 GBP Total £2.00 GBP Payment £2.00 GBP Visa/Delta/Electron x-4019 £2.00 GBP Charge will appear on your credit card statement as 'PAYPAL *EBAYUKLIMIT'
Payment sent to support@ebay.uk

[red_magpie]

You say you've never sold anything, but have you ever listed anything for sale - even if it didn't sell? There can sometimes be a listing fee.

If not, this email sounds like a fake to me. I'm sure eBay doesn't receive payments from PayPal on "support@ebay.uk".

Did the message contain any links to click on? If so, they will take you to a bogus log-in site to steal your password. Do NOT click on them.

As has been said, log in to your paypal account to see whether a £2.00 payment has really been taken. You can find out whether you've been charged for anything by eBay by viewing your invoice here: http://pages.ebay.co.uk/help/sell/invoice-display.html.

[rebeccamac77]

Hi,

Thankyou all for your replies!


I think I sold something in 2015! There are no invoices on my eBay seller account
copied & pasted from eBay:
Latest invoice amount (15-Oct-15):
£0.00
Includes promotional savings[View details]
Insertion fee promotions:
−£0.35
Total Saved:
−£0.35
”Total saved” is an estimate and may not include all promotions credits or reflect changes in your eligibility for promotions
New activity applied to the latest invoice noted above:
£0.00
Amount due as of 18-Nov-19: £0.00
New activity not yet invoiced: £0.00
Current balance: £0.00

However, the transaction is there in my PayPal account:
copied & pasted from PayPal:
16 November 2019
eBay UK Limited
-negative £2.00
Pre-approved payment
Seller information
eBay UK Limited
support@ebay.uk
Invoice ID
4294716941
Purchase details
Item amount£2.00
Total£2.00

There are no dodgy links in the email I received

I'm confused!
Thanks,
Rebecca

[papso22]

What does your account say for October? That's what would have been paid in November. Otherwise contact eBay CS.

[rebeccamac77]

Nothing in October. Nothing since 2015 😞