( this will fox ya )My case has been put on hold

[bigship_iron]

i have a problem where a recorded delivery has been delivered and the item is missing ive had some help form the community and opened a case and missing item the sellar womt cliam through his insurance and done this.. which i dont mind doing but havent got a clue why ive got to do it im the buyer :

see below 

To allow us to proceed, we’ll need you to report the matter to the police through Action Fraud. This report can be filed for free online and confirms for us that the issue has been reported to the relevant authorities.

Please go to https://www.actionfraud.police.uk/ , log the report, and obtain an Action Fraud reference number. 

Once you’ve completed the report, reply to this email address with the reference number.

Please don’t change the subject line, as it ensures that the message is routed directly to us.

We've placed this case on hold for 5 calendar days to give you time to file the report and send us the details. After those 5 days, we’ll review the case and provide you with an update within 72 hours. 

We greatly appreciate the time you’re investing to get this information to us. We look forward to working with you to resolve this case.

Merchant Support UK

Supporting our biggest and best Merchants tactically to remove any operational barriers to a thriving eBay business

[john1297576 · Accepted solution]

There is no claim either you or the seller can make on Insurance. Tracking proves delivered, whatever has happened, that is what decides the issue. Your arguement is with your local delivery office.

[bigship_iron · Accepted solution]

Thank You For Tasking the time

[arkwebus]

I'll have another go at this!   Do you mean that the parcel was delivered but was empty?  If that is the case then it is quite straightforward in that you open a "not as described case" in the resolution centre.  You do not open a "non receipt case" as tracking will show that it was delivered. 

If it was empty then escalate the case after 3 full business days

@bigship_iron 

[arkwebus]

If the item shows as being delivered despite the fact that it has not been delivered to you then usually eBay will simply find for the seller.  The seller does not have to claim on "his insurance" at all as "it has been delivered". 

Your best bet is to go to your Royal Mail delivery office and make one almighty fuss. 

It may not do anything but it is really unlikely that eBay will find for you

@bigship_iron 

[bigship_iron]

Thank You Again Very Helpful