i have a problem where a recorded delivery has been delivered and the item is missing ive had some help form the community and opened a case and missing item the sellar womt cliam through his insurance and done this.. which i dont mind doing but havent got a clue why ive got to do it im the buyer :
see below
To allow us to proceed, we’ll need you to report the matter to the police through Action Fraud. This report can be filed for free online and confirms for us that the issue has been reported to the relevant authorities.
Please go to https://www.actionfraud.police.uk/ , log the report, and obtain an Action Fraud reference number.
Once you’ve completed the report, reply to this email address with the reference number.
Please don’t change the subject line, as it ensures that the message is routed directly to us.
We've placed this case on hold for 5 calendar days to give you time to file the report and send us the details. After those 5 days, we’ll review the case and provide you with an update within 72 hours.
We greatly appreciate the time you’re investing to get this information to us. We look forward to working with you to resolve this case.
Merchant Support UK
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