sold damage item

[lynas1977]

i purchased an item witch was sent to me damaged ,it was in a very good sturdy  box and had buble wrap +outside card surounding it ,inside contents surounded by foam packing also wraped in manufactures wraping ,seller sayes he cant under stand it was so well wraped  it was po who damaged item ,but not a mark on outside wraping he is now telling lyes regarding item ,this is the second purchase  this hase happend,any one out there getting this from sellers who say its just a clear out but have had over 1000 sales 

[red_magpie]

Just open a case under eBay's money back guarantee:

http://pages.ebay.co.uk/ebay-money-back-guarantee/index.html

A case must be opened within 30 days after the actual (or latest estimated) delivery date. If still unresolved after 8 days the option will be available to escalate it for eBay to step in. If the seller hasn't already provided a prepaid return label eBay will provide one, and charge them for it (for returns within the UK only). Don't agree to close the case before you have your refund.

Incidentally, with many fragile items even bullet proof packaging doesn't guarantee that the item won't be broken. If a parcel is dropped from height the internal shock to the contents can cause breakage, even if the packaging is undamaged. In fact, the fact that the packaging isn't damaged shows that it didn't absorb the energy of being dropped, but transmitted it to the contents. I know - it's happened to me!