seller will not reply to me

[pippaul1958]

i purchased a wireless drill from a seller with a lifetime garauntee,but i have had problem with it and need to send it back for refund or replacement but i have sent three emails to them without no reply and tryed to contact ebay but IMPOSSIBLE to get anything from them,any ideas what i can do please.

[redwick1 · Accepted solution]

When did you buy it?.

Ebay and paypal money back guarantees are for items that are not as described when they arrive

and not a warranty.

Any warranty is between you and the seller.

If they are business in the UK then contact Citizens Advice for their help.

If overseas or a private seller then there is nothing you can do.

See the bottom of the page on the link where it says

Ebay Money Back Guarantee is not a product  warranty

https://www.ebay.co.uk/pages/help/policies/money-back-guarantee.html#receive

[pippaul1958 · Accepted solution]

purchased item on the 21st september 2020

[redwick1 · Accepted solution]

Way out of time for anything on ebay or paypal. The warranty is between yourself and the seller. If they are a business in the Uk then you may have rights under UK law as i said in my first reply. Contact Citizens advice for their help. Warranties are only any good if you can enforce it, They are often useless