seller will not reply to me

[pippaul1958]

i purchased a wireless drill from a seller with a lifetime garauntee,but i have had problem with it and need to send it back for refund or replacement but i have sent three emails to them without no reply and tryed to contact ebay but IMPOSSIBLE to get anything from them,any ideas what i can do please.

[ruby*tuesday]

Warranties are nothing to do with Ebay or PayPal. You have to get in touch with the Seller.  Any Warranty is only as good as your ability to enforce it.

[pippaul1958]

Hello thankyou for your kind message,but i have been trying to contact seller but they dont reply to me,i have messaged them four times now without no reply what so ever and thought ebay could help but cant seem to get anywere wirh them.

[redwick1]

There is no way to force the seller to reply. If they are a business in the UK then contact citizens advice for their help, If the seller is overseas then there is nothing you can do. You had 30 days to deal with it on ebay and they do not do warranties

[pippaul1958]

thankyou for your replys and i will contact citizens advive,thankd again.paul.