seller has bad feedback doesnt reply

[zilkar]

i want to cancel order high cost, no reply from seller who has bad feedback. what do i DO?

[corred]

@zilkar

• There is NO RIGHT OF CANCELLATION on eBay
•
• You can ask the seller, but they have already been charged fees & may have lost other potential buyers as a result of your actions so they may not agree
•
• If the seller was a UK registered business then you will have the right to return the goods by a tracked service at your own expense for a refund
•
• Bidding is a serious matter & changing your mind simply is not grounds to cancel
•
• It is likely that the seller will open an unpaid case to get their fees refunded & you would then earn an unpaid strike.......
•
• If that happened again within 12 months then many sellers will refuse to deal with you

The time to view feedback is BEFORE BUYING !!

• If an item is not received by the last estimated eBay delivery date then the first thing you should do is contact the seller
•
• If things cannot be quickly resolved then open an Item Not Received case here : http://resolutioncentre.ebay.co.uk/
•
• This will allow the seller a further 8 days to resolve things
•
• If still not received at the end of the 8 days go back to the case & escalate for eBay to step in
•
• If the seller cannot prove delivery by online tracking you will be refunded
•
• Never close a case based on a promise...once closed you cannot re-open
•
• Ideally do not opt for a replacement, request a refund & then purchase again from the same or a different seller
•
• If over 30 days or you mistakenly closed a case then open the same case in Paypal & escalate within 20 days - DO NOT CLOSE UNTIL RESOLVED