scammers?

[ansal1638]

I paid £150 for a sofa on Ebay. The seller then refused to let me have the sofa as they said that they could not see that the money had been paid. They say that I have a dispute with Ebay as they have taken the money. Ebay are proving impossible to contact. They seem to want to block any provision of a contact number so the issue can be discussed in detail. In stead I have been asked to fill in a return for an item which I never received. When I said that I wanted a return I meant the £150 which I paid to Ebay not the sofa. So I canceled the return and now Ebay are even harder to get hold of. What should I do next. Should I complain to trading standards, Watch dog or an Ombudsman? I want my £150 back and some sort of communication.

Since when are EBay operating a system where you push the PAY NOW button and the money disappears?

[tressygirl]

You need to complain to no one,  you opened the wrong case.  You cannot open another for that item with eBay.

Log into your Paypal account and on the left select Resolve a Problem,  open a case for item not received,  and escalate after 2 days and before 20 for a refund.

Unfortunately many sellers do not understand eBay's new Managed Payment system whereby a buyer has paid,  but the seller cannot access the money up to 6 days,  some think they have not been paid.

Maybe message this seller ask them to look into eBay's Managed Payment system it will explain where the money is,  the hold is usually with their bank and their bank's processing times for those payouts.