sanctions on account

[carbon-brush]

My account has been sanctioned because a customer oleft 2 negative feedbacks then I wasnt allowed to list and then itb wqas said my account was below standard yet I am above the required ratings 

transaction defect rate 0.34% needs to be more than 5%
late delivery 4.04%
cases closed 0.34%
Below Standard

needs to be more than 5.00%
currently 3.42%
eBay Top-rated Seller
2.00% or less
Defect Quantity %
Low detailed seller ratings for item as described 11 0.90%
Opened cases for items not as described 0 0.00%
Return requests: items not as described 8 0.65%
Low detailed seller ratings for postage time 5 0.41%
Requests: items not received 17 1.38%
Neutral or negative Feedback from buyers 9 0.73%
Transactions you cancelled for being out of stock 1 0.08%

all of my listings are expireing and great feedback being left yet ebay wont revise until 20th when it will be too late as I wont be able to sell this is a way Im told of getting rid of sellers that are donating to good causes.