resolution center is a joke

[shamusst200]

this resolution center is a complete joke. they want you to resolve the issue yourself with the seller and it all to be ammicable and for you to be patient and then because you've been too patient they say they can't help. it's obvious i haven't recieved my item and the tracking details tell you i haven't. Absolute joke

[red_magpie]

If you paid by PayPal and you don't receive the item it's easy to get a refund through eBay if the tracking record confirms that it wasn't delivered.

All you have to do is open a case under eBay's money back guarantee within the 30 day time limit, and escalate it after 8 days if the seller hasn't refunded you. A refund is then guaranteed.

What did you do wrong? It sounds as though you let things drag on and missed one of the time limits. If so, you can't blame eBay for your failure to read the terms and conditions.

Assuming that you paid by Paypal you can still file a dispute under Paypal's longer, 180 day buyer protection policy, see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-adve...