report a seller

[helmsy157]

I am having trouble with a seller who keeps palming me off with proposed actions that he does not fulfill  I think this is deliberate to avoid a refund. Unfortunately the problem has been spun out so that ebay cant step in. Trying to report the seller to stop others falling into the trap but ebay just giving me the run around, When checking the sellers feedback many buyers have the same problem

Thanks for the reply, the purchase was for a water sample test, where I was sent a bottle to fill (and return at my expense) Waited for result, told sample lost and will send another which never arrived  then told test had been done and result sent to my email, never happened. so asked for refund, told another sample bottle sent, never arrived. all i ever get is palmed off with anothet excuse. This seems to be the way this seller acts and I would like to warn others to steer clear of this seller

[temperate_porcine]

Congratulations! your camel is pregnant.

[john1297576 · Accepted solution]

I am not sure how you will get on with a Paypal Case aswhat exactly can you claim as Not received or not as described.

All they appear to do is send you a bottle, which if they have tracking they would be able to prove they have done. Any results are sent by email again you never receive those.

It would be interesting to know how you get on and whether you ever receive a refund.

It seems to me that this is just a scam, to extract money from buyers , they send or claim to send a bottle , and do nothing else.

Have you thought of reporting this to Trading Standards? Have you left negative feedback?

[helmsy157 · Accepted solution]

Well, got nowhere with reporting a seller, but after getting very aggressive with the seller br_949 (Brian Day) i got a £10 refund which will not clear until 27th Feb we shall see, but this is only the purchase price and doesn't cover the postage to £3.95 or my postage back £3 and needless to say the last replacement bottle promised was in the post hasn't arrived

[helmsy157 · Accepted solution]

Just an extra note, as I can't seem to report this seller to ebay he will carry on doing this, ask all to see his feedback br_949 (Brian Day)

[pixiesen2012]

you should have checked the sellers feedback before you purchased,

as you are now out of time to do anything through ebay log into your paypal account and open a case there instead, do NOT let it time out.

[helmsy157]

Sorry if I get mixed up but I am new to this My problem is that the purchase was more than three months ago which required the seller to send a sample bottle for me to fill. sent back as asked but the po receipt no longer here as sample bottle arrived, after I challenged the seller who said not arrived . paypal want po receipt. All I want to do is warn other ebayers to be aware of this sellers conduct

[pixiesen2012]

what did you buy?

if the item arrived what you did with it afterwards is between you and the seller

you only get 60 days in which to leave feedback

so you are too late to warn anyone

[1956glyn]

I am confused....why would anyone buy a sample bottle, fill it and then return it to a seller presumably for testing?
Am i missing something? All you need to do is make an appointment with your GP.....take the sample and the GP can test it there and then for infection etc. IF a pregnancy test.....these can also be purchased over the counter at any Pharmacy..

In addition i doubt it very much that one is even allowed to send samples through the post due to it possibly being hazardous.

[helmsy157]

The sample is for legionella in water tank which requires sending to lab

[pixiesen2012]

you were 'had' there is nothing you can do through ebay or paypal

[captain*obvious]

Open a PayPal dispute instead.

If it's a not as described issue, sign up to returns on us first so you can reclaim the return postage.

PayPal Returns - Shipping Refund | PayPal UK