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refused delivery
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08-07-2021 8:02 PM
hi. i want yo know what happens next in my case: i sold a phone on ebay.buyer paid, i post the item and next day Royal mail tried to deliver the item but the delivery was refused. i contacted the buyer and he said that he put that shop address to colect it from there but i got confirmation that was refused. i called Royal mail anf they said the item is declared lost . what s next? as a seller i did everything right, and now buyer asks for a refund but i lost my item. i don't want to pay for someones mistakes. thank you
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08-07-2021
8:19 PM
I do not understand how RM have lost the item. It is just possible that if "refused" the item is on its way back [if you had a return address on parcel] or on its way to Belfast for [ver long] investigation. It should have been sent by Special Delivery [was it?] If not you are likely only to get £20 if you used 1st or 2nd class of £50 signed for.
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