refunds

[nineelmslane]

i recently sold an item, which had a fault, it was not in the description of the item, and returns not accepted, the buyer telephoned me after receiving it and was about to very rudely demanded a refund,  which i usually do without quibble on my sales, he returned the item and i refunded the monies paid plus postage,he left negative feedback which was altered to positive feedback, was this refund appliable by the buyer

regards

nineelmslane

[siennagoldmgf]

No returns is for change of mind not damaged/mis described items. If an item is damaged you have to accept a return and refund in full, including return postage.

In your case though, being a business although not registered, you can't have no returns, you have to allow returns for change of mind, up to a full year, by law, as you haven't bothered to do things properly.