refunds on tracked items

[beechcroftdiving]

I recently sold an item for £149. The buyer claims it didnt arrive so the courier looked into it. The van tracking shows he was at the address, the tracking shows it was delivered and signed for in the buyers name. The buyer claims he didnt recieve it so I opened a claim with the courier firm. I filled in my form but the buyer refused to sign a form that claimed he hadnt received the goods.  I contacted ebay who said if he is telling the truth then they would close the case in my favour as that would push him into helping me with his claim. 3 days later they gave him a full refund. When I queried this they said he has proof it wasnt delivered. They wont tell me, show me or share this alleged proof yet took £149 from my account and refunded him. I now cannot make a claim as he hasnt signed the form .How can this be either fair or reasonable?   I have done nothing wrong yet loose £149 just because the buyer wont sign a form. Ebays answer is  take it up with the courier. I explained I had already done this but need his signature as wel l

Ebay will now do nothing except reply to my messages with insincere platitudes telling me how much they value my business. That is just taking the **bleep**

[*guinevere*]

I would call ebay CS again and stick at them until you get a proper explanation.

You have done everything right. You have entered the tracking and the tracking shows as delivered, with the buyer's signature,
Ask them how, when everything has been done to the letter, you have been forced to refund? They are breaking their own rules.

Point them to their own rules below and don't stop calling them until you have the money back in your account.

Information required to prove a successful on-time delivery is all of the following:

Tracking number uploaded to the site by the seller before the estimated delivery date;
A delivery status of "delivered" (or equivalent in the country to which the item was delivered);
The date of delivery;
The recipient's address, showing at least the city/county or postcode (or international equivalent) that matches the one found on the 'Order details' page; and
Signature confirmation, if an item has a total cost of £750 or more.
If we determine that the item wasn't successfully delivered or collected, we refund the full cost of the item and original postage via PayPal. The seller is required to reimburse eBay for the amount of the refund. Find out more about reimbursement.

[beechcroftdiving]

I have been in contact with ebay 8 times now and get the same answer each time. A load of meaningless platitudes telling me how they understand and value my business. Clearly they do not as I have done everything by the book. They now say I didnt give the tracking details until it was too late. I entered the tracking details when the parcel was booked in even before the driver collected it from me so not only are ebay being unfair but they are now adding lies to justify their unfairness