refunds on tracked items

[beechcroftdiving]

I recently sold an item for £149. The buyer claims it didnt arrive so the courier looked into it. The van tracking shows he was at the address, the tracking shows it was delivered and signed for in the buyers name. The buyer claims he didnt recieve it so I opened a claim with the courier firm. I filled in my form but the buyer refused to sign a form that claimed he hadnt received the goods.  I contacted ebay who said if he is telling the truth then they would close the case in my favour as that would push him into helping me with his claim. 3 days later they gave him a full refund. When I queried this they said he has proof it wasnt delivered. They wont tell me, show me or share this alleged proof yet took £149 from my account and refunded him. I now cannot make a claim as he hasnt signed the form .How can this be either fair or reasonable?   I have done nothing wrong yet loose £149 just because the buyer wont sign a form. Ebays answer is  take it up with the courier. I explained I had already done this but need his signature as wel l

Ebay will now do nothing except reply to my messages with insincere platitudes telling me how much they value my business. That is just taking the **bleep**

[plpmr]

" I contacted ebay who said if he is telling the truth then they would close the case in my favour as that would push him into helping me with his claim. "

So eBay CS told you that if the buyer was telling the truth [that they did NOT receive the item] eBay would find for YOU [the seller] - now CS are know to tell a caller what they want to hear to end the call, but this is just - words fail me.

[beechcroftdiving]

Ebay said they would close the case in my favour and even sent an email telling me they had done so. The ebay rep mentioned that this may prompt him to sign the form. I thought this a fair decision and was expecting the buyer to return the claim form so I could continue with the claim. 3 days later ebay refunded him and told me that he had proof it wasnt delivered. As the tracking and signature suggested it was delivered I asked them for a copy of the proof. They wouldnt even tell me what the proof was as this was a private matter between the buyer and ebay. What a cop out that was. I am still the looser and because ebay have stolen my money to give to the buyer I have no leverage to get him to sign the disclaimer so I am unable to continue with a claim. Neither Ebay, me nor the courier know who is being dishonest, whether the buyer or the driver but nevertheless the fairer way would have been a claim. Ebays actions have now denied me that leaving me £149 out of pocket and for all I know the buyer could have the goods.