refunds on tracked items

[beechcroftdiving]

I recently sold an item for £149. The buyer claims it didnt arrive so the courier looked into it. The van tracking shows he was at the address, the tracking shows it was delivered and signed for in the buyers name. The buyer claims he didnt recieve it so I opened a claim with the courier firm. I filled in my form but the buyer refused to sign a form that claimed he hadnt received the goods.  I contacted ebay who said if he is telling the truth then they would close the case in my favour as that would push him into helping me with his claim. 3 days later they gave him a full refund. When I queried this they said he has proof it wasnt delivered. They wont tell me, show me or share this alleged proof yet took £149 from my account and refunded him. I now cannot make a claim as he hasnt signed the form .How can this be either fair or reasonable?   I have done nothing wrong yet loose £149 just because the buyer wont sign a form. Ebays answer is  take it up with the courier. I explained I had already done this but need his signature as wel l

Ebay will now do nothing except reply to my messages with insincere platitudes telling me how much they value my business. That is just taking the **bleep**

[arkwebus]

The only way that the buyer could have dealt with this is by opening a "non delivery case" with eBay.

The buyer will win the case [perhaps as here] if you have not entered the tracking details at the time of despatch into the eBay sale summary. It is - we understand - too late to add the tracking when the buyer opens a case.

If I understand you that despite what eBay may have implied it's not that he has proof that it was not delivered but that you do not have proof [in the eBay case] that it was.  [In effect of course the outcome is the same?

If you have the tracking detail then you can work out where the item is; you do not have to leave it to a courier.  

@beechcroftdiving 

[beechcroftdiving]

Tracking was given as soon as I booked it in with the courier. Tracking details were entered onto ebay even before the courier had collected it. The tracking should in theory tell me where it is but it tells me it was delivered and signed for in the buyers name. The buyer claims he has proof it wasnt delivered and ebay have accepted that but refuse to tell me what that proof is. The only way it can be proven to not have been delivered is if the buyer knew where it was, ie at a neighbour etc in which case he now has both the goods and my money. Ebay say the proof the buyer supplied is private and not for me to see.