refunded purchase, used voucher for partial payment. refund has been provided but voucher is missing

[samj00rai]

can somebody please help me with the issue described in the subject of this post

eBay help is non-existent for this issue.

i purchased £33.30 worth of goods, kindly refunded by the seller. i used a £10 nectar card voucher for partial payment, spending £23.30 from my bank account.

the £23.30 has been refunded but the voucher credit is neither on my nectar card balance nor anywhere else that i can see.

the refund was processed for all items, although this was an exception made by the seller (i was only able to request a refund in time for 2/6 of the items in question) - another member has kindly let me know that a refund for all of the items needs to be accepted in order for me to retrieve the voucher; although, this was technically done - just not via. the eBay system.

can somebody please let me know what i need to do to get my £10 voucher back?

many thanks

owen

[tobiasd4]

Nectar points are not refunded, a new voucher will be issued.

Check Nectar under ebay summary.

[samj00rai]

hey tobias - thank you for responding to both of my posts. the seller made an exception as 4/6 refunds were 1 day beyond the 30-day return window - i was, therefore, unable to request all of the refunds in one batch. nothing appears under my nectar summary and i have not yet received the voucher, nor will i dont think. feeling a bit lost here and this seems to be the only avenue of support. thank you for your time and attention

[tobiasd4]

Unless you get full refund through ebay case, you don't get voucher replaced.

[samj00rai]

thank you again tobias, i am raising this with nectar. appreciate the clarity