In Nov 2020 I returned an item and case was closed in my favour stating that the refund will be paid by 21st Dec 2020, after which I contacted ebay chat agents several times for which I have email chat transcripts available and they all assured me that the refund is processed and will be paid within next few days. now after seven months they r saying case is old we cannot do anything and refund was paid to PayPal manually, ebay has also provided ticket id for payment, when I contacted PayPal they say they never received any refund and the ticket ids r invalid bcz they need 17 alpha numerical transaction ID, my credit card issuer bank says it's too long since the transaction date so they cannot do anything. I'm stuck ebay is no help it's my fault I trusted them, chat agents r not giving any email address so I can send all chat transcripts. How can I get the refund now.
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