non-payment for item sold

[berry_richa]

Hi,

I have a problem with a sale which I concluded in March.

The buyer, located in South Korea, paid immediately and I shipped the item, but it took 6 weeks to leave the U.K.,no doubt on account of the covid 19 pandemic.

The buyer reported the matter to ebay and I refunded the payment, but about a week later it was delivered:- I know this from the tracking record.

I thus informed the buyer, who acknowledged my message but has not responded since, despite further reminders.

I have tried to report the matter to ebay but cannot proceed as it seems I am over the time limit for this and thus cannot take the matter further.

It seems that the buyer is reputable, with much positive feedback and a 12 year ebay membership; I can only think that my matter has somehow been overlooked.

Is there anything more I can do?

Suggestions would be appreciated. 

[john1297576]

You seem to not be aware that buyers can only have Positive Feedback, so relying on that is not a good idea.

As said, send a Paypal request for payment, but that does not guarantee he will pay.

There is no way to report this to ebay, as just like you they cannot force him to pay again.. 

[plpmr]

send them a PayPal money request.