26-07-2020 1:46 PM
Hi,
I wonder if anyone can help, I have just won an item, nowhere in the description does it mention postage costs, where it shows how it will be posted it says courier but no price in the listing it says courier but no price. My question is after I won the item I received a message from the seller asking for my postcode so they could get the price for postage and for me to request a total invoice so they could add it? Now I don't know about anyone else but I've never purchased anything on-line without knowing how much the postage is going to be, but apparently eBay are allowing this because they to say I have to request an invoice total when I went to pay. I've just wasted an hour txting customer services and all he could basically say was if I need help requesting the total invoice he could show me how, at this point I'm ready to start swearing, I didn't. please help am I in the wrong I did contact the seller about it but they came back with "it's collect only or I will go halves with the courier cost" I promise you it does not say that anywhere on the listing and they still didn't tell me how much they expect me to pay? btw I've been using eBay for over 12yrs so not a newby.
Regards Shirley
it's perfectly normal
sellers have the option of stating a P&P cost or choosing courier delivery-contact seller for cost
you should have contacted the seller for a quote before you purchased the item
once purchased you have to provide the seller with your post code so they can provide you with an invoice with the courier costs included
once you provide your postcode the seller can invoice you