negative feedback

[susansusan28]

Hi

I sold an item on the 15th December 2017, buyer opened a not received case against me today, and also left negative feedback before i had chance to help resolve.

I had sent the item RM signed for and the item was delivered to the buyer.

Can i get the feedback removed, or will ebay just leave it there?

Thanks

Susan

[angelah1847]

If the case was found in your favour then ebay should remove the feedback though you may need to give them a nudge.  Contact ebay cs by phone or Live Chat.