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item not received
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02-07-2021 4:30 PM
Just wondered what other people do in this situation, The buyer has asked for a refund , they said they havn't received the item. I have proof of postage but no tracking number. If I refund that means I have paid for the item myself and not even got it.
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02-07-2021
4:37 PM
You really should read an understand the Money Back Guarantee. ONLY TRACKED PROOF of delivery protects a seller.
Buyer must open a NOT RECEIVED CASE and you refund through that.
Your proof of postage is only good for supporting a claim on Royal Mail. Form available at PO or on RM's website.
Looking at your recent quotes for postage £3.20 is for a small package, the proof of postage has a 16 digit TRACKING NUMBER which you should have entered on Ebay after posting. Check to see that it is not showing as delivered.
You must enter it now before buyer opens a case as even if tracking shows as delivered, not marking BEFORE a case was opened and you could still lose and have to refund.
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