item never worked & refund has yet to arrive - options?

[albafragfan]

Hi there,

I received a new item of exercise equipment that could never work, and the seller didn't want the item back but offered a refund at the beginning of December. My bank statement showed no refund, and the seller has offered a refund once again. The time for complaining has elapsed, meanwhile, and I'm not sure what my position is now.

Please note, I don't use PayPal and paid by debit card instead. Am I banjaxed?

[arkwebus]

Did you actually open a case with eBay for "not as described"?  Or just some sort of do-it-yourself agreement?  If so it is a bad idea for the seller who will likely get a defect

Although you paid by card you did use Paypal who process it.  Contact them by phone and ask them to open a not as described case and escalate after 2 days and before 20.

If you actually paid only by card [unlikely unless a trade seller] then ayou are done up like a kipper.  You can use a Section 75 case if the item is over £100 but otherwise ...

@albafragfan 

[albafragfan]

I queried it with Customer Services at the time of receipt. The Customer Services person assured me that my concern had been documented and that eBay had my back, so I dealt with the seller by eBay Messages and I relied on the seller's Messaged assurance that the refund was coming. Since Customer Services don't seem to be available now, I'm not sure how to approach them over this.