it is only me or the people from the defect removal team are really really incompetents ????

[lia_everglot]

Every single time I have to deal with an issue for late delivery ( even if I do post the items every single day ) those persons in the defect removal team '' the new team ''  are simply sending standard emails that the defect can not be removed !!! I do honestly think they should pay more attention to the tracking number and also sort out the issue with second class royal mail !!!!  it is not my fault if I do post an item and the buyer says late delivery  - I do post the items on time.  eBay you should have a look at the person who is managing this department !!!!

[tressygirl · Accepted solution]

I post on the same day too,  even though my listings try and accomodate any late deliveries  via RM with a later dispatch time.

Receiving one late delivery last year I too as you,  were furious,   then finding the details,  I  found it was not the buyer who complained they even left great feedback,  but the system by seeing my tracking showed late deliver.

Answer to that?  I never leave any tracking after I mark an item as dispatched.