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is my parcel lost.
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07-05-2021 11:16 PM
I posted parcel with hermes . Destination USA. it arrived JFK international 21/4/21. Customs cleared
Delivered to Monroe township on 22/4/21 and tracking says. Still there .
UPAA. Have it. But I can't contact them. And. Hermes. Cant tell me where parcel is.
Size is. 90x60x10. Cm. So not easy to lose .
Do you think I can assume parcel us list. Therefore just refund customer. Of. £220.
regards Jim
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08-05-2021
12:09 AM
As far as eBay's money back guarantee is concerned, the buyer can open a case for a refund if the item has not been successfully delivered by the latest estimated delivery date.
How and when Hermes will treat a parcel as lost and you can claim compensation depends upon their terms and conditions. This would be a good time to start reading them - especially the long list of items that are excluded from compensation.
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