holding funds in your pending balances until the case settles.

[wbur3534]

Over Three weeks ago I sent parcel next day delivery signed for , the parcel arrived proof of delivery  , Royal Mail scan picture of  gps coordinates , but on same day it arrived to customer he stated it never arrived even on the day he tried to put a claim in with Royal Mail messaged me said I have to put claim in , I didn't of course as I have all proof it was delivered even Royal Mail confirmed it was delivered as I contacted them . The problem is eBay paid me the money but they have minus the payment till case settles but I have not heard anything from eBay or the buyer in 3 weeks . What happens now ?how long do they keep it on hold ? Any help would be appreciated thanks

[tobiasd4]

Did you add tracking to ebay when marking as posted or before estimated delivery date,

if so you case should have closed in your favour.

You can try to add to case, but often is too late.

DO NOT contact ebay, they are known to refund buyer, case will time out after 30 days,

if ebay refund buyer, you can try to appeal.

[wbur3534]

Yes I Added tracking when marked as posted the day it got posted , also have proof of it was delivered , it’s been 3 weeks now heard nothing from buyer , I even sent him the proof it was delivered and signed for