A customer complained about the trainers she bought even though they were perfect. She wanted a refund without sending them back. Ebay stepped in after i reported her to them as i felt something was amiss and she returned them eventually - nearly 4 weeks later. I refunded immediately through paypal . I have today received notification that she told ebay she had NOT been refunded and they have paid her and now i owe them! How can this happen? How on earth can i get help from eBay - cant seem to find any link! Can anyone help please? Thank you Jane
