Hi all, we have recently sold and sent an item that was automatically added to the ebay GSP, its destination was Israel not that we were bothered at all it is ebay's job to get it there all we do is send to the UK address.
One month or so after it had been posted we received a complaint message from the purchaser saying it had arrived but had then been stolen? stolen from the collection office in Israel, signed for by the bloke but then stolen? ok not our problem ebay sent it to you so we must be covered, plus if it is stolen from him after receiving it then how can we be to blame?? well we can.
eBay took control of the dispute abd would not allow us to get involved, the case was closed by ebay with them sorting it, or so they said but a case then opened a month after that on paypal by the purchaser, so if he had not only had the item stolen from his person, he received a refund we thought from ebay, now paypal wanted to join in, we told them what had happened and that ebay had sorted the dispute out the previous month, but the case closed without warning handing the purchaser yet another refund, so work that one out!
What would you do in this situation we have been slapped more times than a morris dancer with this one.
