eBay Refund Policy

[mike_045]

I recently puchased a software license. The software worked ok but shut down within a matter of days. I contacted the seller who provided a replacement which did not work. I then went on to apply the return process. I recieved a message from eBay several days ago stating that the return had been closed. As there was no mention of refund I decided to give them a call. To keep this short, I was told that I would not be entitled to a refund as my purchase was "not a physical item" (license key was delivered by eBay message / email).

I mentioned the UK distance selling act which should protect purcasers from such a loss but was ignored and they eventually dropped my call.

I wonder how many other eBayers have been faced with similar problems resulting in financial loss? All comments and experiences would be welcome in the meantime.

M

[plpmr]

your feedback indicates no such problems.

PayPal cover some digitally delivered items, try opening a case with them.

[mike_045]

My messages which eBay monitor clearly stat my case and I DID commence a return. Please go have a read before commenting further. Feedback doesn't even come into the case..

[papso22]

You need to open a Paypal case, the ebay MBG, which is in addition to your statutory rights, does not cover intangible items.

[mike_045]

I always thought that eBay and PayPal worked together to protect all buyers. It has recently become obvious to me that this is not the case as one fobs off the other and sets deadlines when they can intervene in a case. If the buyer forgets the deadline they are at risk of financial loss! I'm not done with this yet and this is just the beginning. By the time I'm finished with this it could be like the PPI claims for all who have suffered financial loss...

[papso22]

Please come back and let us know how you get on.

[mike_045]

I will