eBay, Paypal and PSD2

[chwaraeteg7]

I need to access my PayPal Account but PayPal insist I follow PSD2 to confirm my identity. They need to issue me with a code number to allow me to do this and have two telephone numbers to allow them to do so.

The first: a mobile number I do not recognise.

The second: our land line number they consistently ignore and refuse to contact me on. 

Without accessing my account, I can't update my credit/debit card details and provide a mobile number that I do recognise.

I specifically use PayPal for on-line sales and purchases, without access to it I will neither buy nor sell through eBay.

I can't settle this issue with PayPal because they have no functioning customer relations, it's simply impossible to contact them without accessing my account and it's obvious after almost forty attempts PayPal aren't bothered whether I do or not.

To continue buying and selling through eBay, I need to resolve this.

PayPal's failure must be costing eBay and its marketplace considerable sums of money because judging by social media I am far from alone in suffering this total lack of service. 

Any assistance with a solution that works would be very much appreciated.

[tobiasd4]

Never heard of this. Although google search might help.

BUT, ebay are moving all sellers to Managed payments, money goes into your bank account after a few days, no more paypal payments.

Buyers can still pay via paypal.

Managed Payments | UK Seller Centre (ebay.co.uk)

[chwaraeteg7]

Naturally Google was my first port of call and predictably offered no help other than to suggest I go to PayPal , where Catch 22 occurs once more, one needs PSD2 Code before I can access my account and attempt to sort the problem. PayPal won’t ring me and allow me to enter the PSD2 code which they’ve generated.
Whether eBay intends to offer new banking facilities or not is of no consequence to me or the hundreds of others in the same situation since September 2020, I need to access the account that eBay insisted I originally opened with PayPal.
Next step I suspect will be a formal complaint to the Financial Ombudsman.
Thanks for your input.

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[tobiasd4]

Paypal are regulated by ombudsman, but not ebay, so may be your best route.

[chwaraeteg7]

I foolishly and mistakenly thought that since eBay forced me to open an account with PayPal they might have some influence with them, since PayPal’s behaviour is now so obviously harming eBay’s profits.
I see now that the route to go is indeed via the Financial Ombudsman and then cancel both my account with PayPal and eBay. That action will naturally harm both companies but since neither seem to care about their customers, I’ll not lose any sleep over that.
This correspondence is now closed as having achieved nothing.

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