didn't received replacement

[svetlana3565]

Hi,

just wondering what can I do if instead to send return label seller offer replacment ,but after waiting 3 weeks seller just ignore and do not send any proof of sent item.

thank you

[john1297576]

 Money back Guarantee is there to be used, it is for 30 days. If you allow a seller to make promises they have no intention of keeping it is your fault if you run out of time. NEVER wait for replacements, always go for a refund, including getting the reply paid label.

[**peaseblossom**]

If your return case is still open you may still have time to escalate it to ebay.   Go to the return case via the link on the ebay message, click on Case Details > Respond to Case > Escalate This Case > Submit.