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delivery - pending
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15-03-2021 9:17 PM
i am a seller and sent a parcel on 03/03 and the tracking is still saying that this has not been delivered as of 06/03 and to give it 24hrs but 9 days have gone since.
customer is emailing asking what is happening. i have tried to contact the courier but not getting anywhere fast. i.e long waiting queues on the phone only tobe cut off and i then tried contacting packlink and again all electronically only, i've given info of parcel and now waiting to hear back with what's happened to the parcel.
can someone let me know where i stand between myself and the customer and what i need to do now - thank you
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15-03-2021
9:37 PM
If they opened a not received dispute which is what they have a right to do then you will have to refund in full
They can open it one day after the latest estimated day of delivery on the listing.
You then claim from the courier and if you are lucky you get your money back.
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