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damage in post
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22-05-2020 6:49 PM
A joblot of games I sold,1 of which was damaged in the post.
The buyer is saying its the way I packaged it and demanding a parcial refund.
Am I lyable for damage in the post? Do I give him a parcial refund?
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22-05-2020
7:00 PM
Yes you are liable for any damage to an item received, it reveals bad , or insufficient packaging, postal services do not handle items with kid gloves, so it is not enough to post something in a flimsy envelope.
Your buyer could claim for a full refund, so if they are happy to settle for a partial refund, perhaps just the box was damaged? Then, that it is between you and buyer, to agree to an amount. Come back here , if you need help doing this.
Otherwise, if they open a case for item not as described, you would be enforced to issue a full refund.
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