21-11-2017 9:38 PM
Am being charged for a sale unpaid for , Logged formalcomplaint so ebay aware. This issue was around several years ago and after complainint I note they still attept to charge fees for failed sales. Some would say this is fraud ?????. Cannot establish a recorded conversation with eaby so told the adviser please correct my invoice or I will charge you £10.00 communication.
I think this is more than fair but would like ro give ebay a chance to redeem there sinfull ways. Do they read these and will they act ????
Have you followed the unpaid case procedure ??
eBay do not know an item is not paid for unless you do
Has worked every time I have had to use it....no problem
• If an item has not been paid for 48 hours after the listing ended then you can open an unpaid case here http://resolutioncentre.ebay.co.uk/ (you have up to 32 days to do this if you wish to allow the buyer longer to pay but 2 days is the earliest)
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• After opening the case if payment has still not been received after 4 more full days then return to the case & close as unpaid to request a fee credit
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• Once a case has been closed you can then relist or make a second chance offer to the underbidder
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• Once an unpaid case has been opened the transaction cannot be cancelled, only closing the case after 4 days will do this
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• You should not simply cancel a transaction as it may leave you with fees to pay & a selling defect
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• When a case has been closed in your favour as the seller then the buyer receives a damaging unpaid strike against their account & NEITHER of you may leave feedback
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• Details here
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• http://pages.ebay.co.uk/help/sell/unpaid-items.html
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