commission over charged yet again

Am being charged for a sale unpaid for , Logged formalcomplaint so ebay aware. This issue was around several years ago and after complainint I note they still attept to charge fees for failed sales. Some would say this is fraud ?????. Cannot establish a recorded conversation with eaby so told the adviser please correct my invoice or I will charge you £10.00 communication. 

 

I think this is more than fair but would like ro give ebay a chance to redeem there sinfull ways. Do they read these and will they act ????

View Entire Topic

@windows87

 

Have you followed the unpaid case procedure ??

 

eBay do not know an item is not paid for unless you do

 

Has worked every time I have had to use it....no problem

 

 

 

• If an item has not been paid for 48 hours after the listing ended then you can open an unpaid case here http://resolutioncentre.ebay.co.uk/ (you have up to 32 days to do this if you wish to allow the buyer longer to pay but 2 days is the earliest)

• After opening the case if payment has still not been received after 4 more full days then return to the case & close as unpaid to request a fee credit

• Once a case has been closed you can then relist or make a second chance offer to the underbidder

• Once an unpaid case has been opened the transaction cannot be cancelled, only closing the case after 4 days will do this

• You should not simply cancel a transaction as it may leave you with fees to pay & a selling defect

• When a case has been closed in your favour as the seller then the buyer receives a damaging unpaid strike against their account & NEITHER of you may leave feedback

• Details here

http://pages.ebay.co.uk/help/sell/unpaid-items.html

Ask a question