06-10-2020 11:53 AM
tried to ask about the best way to chase an unpaid auction item but the ebay representative wanted person details to verify who I am.
this is the first time i was asked and i had to decline, if they cant identify me from my login (they can see my account) then I dont see why it was needed and havent been able to find out what ebays policy actually is for talking with customers.
"havent been able to find out what ebays policy actually is for talking with customers."
I don't think that is the point, you were no doubt asking what you should do about ******* that being an ebay member. Ebay would not speak to anyone who just phoned up to say ******* has not paid what do I do.
All you need to do is the obvious, look in MORE ACTIONS, it means exactly what it says, and answers to so many questions are there. There is also Help & Contact, again you just enter the subject to get all the info. you need.
Would save members a lot of time if they researched for themselves.