cancelling a sale

Hi, Not sure if it is a glitch or because of the July 18 "buyer must request cancellation email " but i cannot get onto "Resolve a problem" it just stays at the sign in page??

 

The buyer doesnt want to pay the shipping so has requested we cancel the sale which is fine by me.

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the 'resolve a problem' link is broken

 

 

go straight to the Resolution Centre instead

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