cancelled item

[mad-moon]

I recently bought a twist and shape exerciser, collected in person and paid cash, the seller cancelled the order as it says it's unpaid in my ebay..Ebay sent me a mail saying there will be some buying restrictions on my account and was remineded about the none payment policy...The seller has cancelled the order so they don't have to pay fees, is my guess. Now I'm concerned there will be a strike on my account as a none payer..Ebay didn't even bother to ask me my side of the story and just sent me the none paying email laying down the law...unreal..

[redwick1]

That is the new ebay non payment function

Your seller should have marked it as Paid and Dispatched

Ebay is supposed to send a code for the seller to scan or a number but I have not heard of one

member yet that has received it.

If they seller does not mark as Paid then ebay send messages to remind you to pay

If it is not paid on the 4th day ebay or the seller can cancel the sale 

as has happened and the seller gets their fees back

It did say on one of the policies for non payment then the seller could print off the invoice and get the buyer to sign

Personally I think both parties should do that as some proof that the item was collected.

Try contacting ebay at the top of the page under SEller help

Scroll down to see the options of call me back or chat with us and appeal

Do let us know what they say

Non payment strikes do cause problems for you to buy off many sellers

[mad-moon]

I have reported this seller, but all they tell me is they are looking into it, but cannot tell me anything about the outcome...Ebay have just took this seller at her word and not contacted me...The seller is quite silly too, as we exchenged mails through the ebay system about me receiving the item..telling me about her arthritis in her knees, then said She hoped it would work better for me...How will I know if dopey ebay has put a none paying strike on my account...I've paid for every single item I have bought...I would never commit to buy an item and not pay...I find this policy to be extremely unfair..ebay sent mails to me saying, '' If you have paid for this item please disregard this mail '' and then slap a none paying email on me...disgraceful

[redwick1]

Do you know for certain it was the seller that cancelled. From posts on here it seems that sometimes the sellers do not even know and ebay have cancelled. You are not the only one to have this problem. See the non payment function policy.https://community.ebay.co.uk/t5/Announcements/New-cancel-function-for-unpaid-items/ba-p/6939127 I hope it goes well for you.