cancellations

[trickmeister]

A buyer has purchased something from me 'in error', and paid via Paypal - If I automatically cancel(item is £40) will I encounter fees? I seem to recall getting stung last time this occured

[angelah1847]

Cancel choosing buyer change of mind as the reason and then issue the refund.

Ebay will refund their seller fee but Paypal won't refund their fee.

[trickmeister]

so is that regarded as tough luck and I should take it on the chin, or should I ask the person to reimburse the Paypal fees - guess the fees will be £3.00 approx. on a £40 sale - unfortunately I am locked out of Paypal with password issues and the help methods do not work to get me back on there - been going round in circles for months on that score, I may have to write to them, phone is not answered by anyone but a bot and then rings off

[angelah1847]

You can ask them to cover your Paypal fee but you won't be able to force them and neither ebay or Paypal will help.

And if you were to issue a partial refund to cover the loss of the Paypal fee then ebay won't refund their fee.

It's only recently that Paypal for whatever reason decided not to reimburse fees.

[trickmeister]

Obviously the charge is not going to make me or break me, but it is the principle that is wrong - on a larger scale, imagine if the purchase was £1000 - Paypal fees would be somewhat hefty, and I would expect most people would be seeking to be reimbursed
Anyone know what the fee is on £40 - -as prev mentioned I am locked out of Paypal so won't be able to check

[papso22]

If you do it properly eBay will credit their fees, but PayPal keep theirs now.