Your buyer opened a request

[knight-gold-coins]

The buyer opened a request because he doesn't have the order 10 days. Now he has the order but he doesn't close the request. What I to choose:

- Send a message to the buyer
- Update tracking details
- Refund the buyer

[ruby*tuesday · Accepted solution]

Add the Tracking Number to Dispatch and the Case.

[knight-gold-coins · Accepted solution]

Update tracking details?

[ruby*tuesday · Accepted solution]

Escalate the Case. EBay will check the Tracking Details. If Delivery is Confirmed the Case will Close in your favour.

[knight-gold-coins · Accepted solution]

I sent a message to the buyer: I am really sorry about that.. This is him answer: "I feel you are not sorry at all please make a refund ASAP I will never purchase from you again trying to get more money from me for a replacement you are a bad eBay seller "
I don't know what to do. Royal mail shows the letter as delivered. Ebay shows the letter as not delivered.

[knight-gold-coins · Accepted solution]

I think to don't answer to this buyer never. I never ask for him more money for replacement. This is a lie.