Why won't Hermes pick up my parcels?

[soundraider]

I had some parcels to be picked up last Monday, but then my wife had an accident and I had to take her to hospital so I was not in when Hermes called. I was left a card saying Hermes would return the following day. The Hermes van did not return on either the Tuesday or Wednesday. By then I had more parcels to send, so was expecting a pickup on the Thursday, where I could hand over Monday's parcels along with the new parcel. But when the Hermes van came, the man did not ring our bell, he just knocked on the door, so I didn't hear him (I work in my home office two floors above). He left a card saying he would return again on Friday. On Friday I left a big sign on my door asking the operative to ring the bell, but no one came. I now have a total of five or six parcels waiting to be picked up. I have CCTV which records all of the callers to my house, so I am sure no one came on Tuesday, Wednesday or Friday. 

When I try to contact Hermes online or by phone, I am simply told that the parcels have not been picked up. I know that they haven't been picked up - that is not the solution to my problem. It is the problem. 

How can I find out why my parcels are not being picked up, and when they will be picked up? Do I need to cancel all my orders and use UPS or Royal Mail in order to get them delivered? I have ebay customers waiting for deliveries.

I have tried phoning them but the only number that gets answered has chatbot that cannot respond to my question.

[john1297576 · Accepted solution]

Use a reliable service, you will soon be in trouble with late deliveries.

Hermes seem very reliable where I live, at least with deliveries, but you cannot afford to have late deliveries as it will affect the status of your account.