17-11-2019 7:23 AM
Last month I had a transaction of buying a double lp costing £383 total, but when the item arrived it was not as described, and had a serious defect - the poster had a half inch tear, yet there was nothing n the listing description about this - indeed, the listing stated: "On the poster there is a little crinkling, nothing major and as expected from 40 years, no rips or tears" - no mention of any half inch tear, and the "crinkling" too was major and not "little" as drescribed which rendered this poster - and the entire item - not worth purchasing, and, along with the tear, made the item fit be returned. I tried to return the item but the seller declined the return even though this seller had admitted the item "wasn't as described" in her messages to me after I notified her about this serious damage to the poster. The seller had the gall to say she had not noticed the tear, even though the listing showed a pic of the poster with the tear, which I'd not seen when checking, and anyway I took the seller's word that there were "no rips or tears" as she had described the poster having in the listing, so, for all I knew, this pic of the poster in the listing may not have been the one received when purchasing the item. Ebay wouldn't handle the returns case so then I had the rigmarole of having to open a claim with a very biased Paypal, and after sending endless messages and screenshots and pics to Paypal after receiving a stream of highly questionable messages regarding what I had already notified Paypal about, I finally got my money back weeks later [I had notified the Ombudsman too - everything now on hold]. I duly left a red "negative" feedback for the dubious seller on Ebay some weeks later, describing my experience, as one is encouraged to do, stating that the transaction was a "nightmare", which the transaction very much was, and that the item wasn't "as described" regarding the listing description. The seller had been as difficult as she could be, refusing the return after admitting her listing for the item was "not as described" along with sending beligerent comments in her messages to me in response to my messages about this extremely bad buy. The red feedback I had left was justified, and was in no way unacceptable - it included the statements the item "was not as described" and that the transaction was a "nightmare". Then, lo and behold, Ebay removed my red feedback after the seller complained!! Ebay encourage users to tell of their buying or selling experiences via the "feedback" system, and send endless messages when one hasn't left a feedback on something bought or sold, but when one does, and it's an honest appraisal of the transaction, but a "red negative" on a purchase, it is removed almost immediately!! How can this be right and WHY THIS HYPOCRISY!! Removing red feedback has happened before in the past too when I've left an honest appraisal of an extremely poor transaction, but if it affects Ebay's profits in any way - the said red feedback is removed!! Unbelievable! I lost hundreds on a transaction recently when gold coins were returned after my listing and selling them on Ebay with one coin being received back a completely different coin to that which the buyer had been sent. Ebay were so unhelpful then too, and advised that Paypal should handle this criminal offence, who bizarrely found in the buyer's favour and not mine, meaning I bore the loss and not the crook who had switched and still had the gold coin I originally sent to him. All advised I went to the useless ActionFraud who didn't even bother to tell me theyed abandoned the case halfway through - another bunch of highly questionable characters making out they're legitimate. Ebay [and Paypal] act so dishonestly yet brag about their returns system, when in reality it is nothing how it's made out to be when, amongst other things, honest feedback is disallowed regarding a dodgy transaction with a highly questionable seller who acts almost criminally in order to get her item sold - it's a disgrace!!! Messages to the Office Of The President are ignored wholesale too, as are other messages to Ebay customer services etc. How can a company be so underhand and get away with it every time?
27 June 2021: I give up with people telling me my comment is "too long" and other characters chiming in with nothing relevant to say. This forum is obviously infiltrated by know-alls - timewasters - who are of no help whatsoever. Since that 1st comment of mine rgarding that dodgy ripoff transaction was made [the listing appeared off and on for literally months after my experience showing other buyers were as equally as disillusioned] I've had other "red feedback" removed of other genuinely dreadful experiences with sellers on Ebay, and especially with Paypal. I hope and pray all concerned they get their Karma back 10-fold. My MP stepped in to sort out an obvious fraud neither Ebay nor Paypal would do the right thing over - a tiny bit of light shone on this dark world of what, actually, is criminal activity [online fraud]. So be it!