Why do I have to refund for a missing order when I have proof of posting

[pauoxb_37]

Surely I don't have to do a refund for missing order when I have proof of posting should i

[pauoxb_37]

Sorry I'm the sender so it was not a tracking postage so can I still claim from royal mail 

[purveyor_of_tat]

Yes, you can claim compo from RM. You need to wait 10 days before claiming.