Why do I have to refund for a missing order when I have proof of posting

Surely I don't have to do a refund for missing order when I have proof of posting should i

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proof of posting shows something was posted,

 

 

you have to have proof the item was received

 

if you don't have a code number on your proof of posting that shows the item was delivered you have to refund the buyer and use the proof of posting to claim from Royal Mail

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