Why can I not print my return label from the email sent to me with it on

I have tried to return an item that arrived broken.

They have confirmed my return and sent an email with the return label but when I click on the label it doesn't print, just goes to sign in then home page.
This is becoming a nightmare.
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fargvs
Experienced Mentor

No need for 'to and fro' messages, have you opened a formal 'Not as described' eBay case within 30 days from delivery which the seller cannot ignore  ? ... Seller (or eBay) will supply a prepaid return label ... follow instructions carefully, escalate to eBay when allowed  (usually on 4th. day)  and continue to completion for a full refund ...see >>

https://resolutioncentre.ebay.co.uk/

https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html

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