When BNWT is *not* BNWT

[bigspender2001]

Hi

I bought a polo shirt by auction and received it yesterday. It was clearly descibed as 'BNWT' in the title and describes the item as being new and unworn. However it clearly has been worn (shows minor but very clear bobbling around sleeve cuffs and collar) and had a small hole on one of the shoulders. I tried to contact the seller yesterday but he doesn't seem to be responding. How long do I need to give him to respond? Where do I go from here?

Thanks.

[arkwebus]

Oh dear. 

Your last sentence may be more true than you think. 

I do not know why though you thought that you needed to "speak to eBay".  As advised by @fargvs  and earlier by me the matter is in your hands. 

You open a not as described case in the resolution centre [link below].  If the seller sends you a label then - well and good - you send the item back and he refunds. If he does nothing [and does not send the label] then afterr 8 full days you escalate the case [through the case asking eBay to step in] and they will refund.  Paypal does not enter into it save that the money passes through Paypal

Unless you have run out of time - probably not -  [and have opened the case] then the system should still be in place.   After 8 full days from opening the case the option to esclate will appear.

@bigspender2001   @plpmr