When BNWT is *not* BNWT

[bigspender2001]

Hi

I bought a polo shirt by auction and received it yesterday. It was clearly descibed as 'BNWT' in the title and describes the item as being new and unworn. However it clearly has been worn (shows minor but very clear bobbling around sleeve cuffs and collar) and had a small hole on one of the shoulders. I tried to contact the seller yesterday but he doesn't seem to be responding. How long do I need to give him to respond? Where do I go from here?

Thanks.

[arkwebus]

It does not matter whether the seller "accepts returns"  - this is a case for "not as described". Follow the advice of @fargvs and open the case.  Do not bother contacting the seller. Opening the case notifies him and eBay.

The seller should respond by sending a return label and when you send back he shall refund. If he refuses the case then eBay should step in and refund you. If he does nothing then - for the same result - escalate the case. 

Do not get into discussion with the seller. If he were to refund you without using the case he would get a defect

I know, I know - silly!

@bigspender2001 

[bigspender2001]

Thanks for all your replies.
So, I spoke to Ebay last week (after the community chat). They told me that it wasn't a problem and that they would raise a ticket and I should soon receive a return postage label to get the ball rolling. This didn't happen (I gave them a week). So I chatted online to Ebay yesterday. They now say I need to resolve this through PayPal - which I did. So my message was sent to the seller (via paypal resolution) and this time I did get a response - but he says that I should post the parcel back to him then he will refund. Is this really how it works? How can I trust that he'll keep his word? And isn't the return postage the responsibility of the seller?
I'm really confused now and don't know what to do. What do you suggest?

[tobiasd4]

You should have escalated ebay case & seller would have to provide returns label or refund.
Paypal case, you have to pay return tracked postage (seller does not have to refund this), make sure add tracking to case & escalate ASAP after tracking shows delivered.
Paypal used to offer a free returns label, but you need to speak to them to ask.

[bigspender2001]

I thought that's what I did. I followed the link from the original reply to this question then Ebay called me. It's only when I spoke to them yesterday that they said I needed to go through Paypal to sort it out. I'm getting conflicted messages from them - I guess it's easier for them to pass the buck to paypal.