What to do if an item you have bought could be fake?

[golfvip101]

I have bought an item that I believe to be fake and I am looking for a contact number for ebay to find out what I should do.  Does anyone know a number I can contact them on so I can check what my rights are or does anyone else know what actions I have rather than just send the item back?

Thanks

[thedemon2014]

It is not normally necessary to contact eBay regarding a fake item. Have you explored the tools that eBay and PayPal give you?

https://resolutioncentre.eBay.co.uk/

https://www.paypal.com/uk/smarthelp/home

Those almost always result in a full refund if you use them properly and follow the instructions to the letter. It is important to use the tools in the order I have given, eBay first, then if that fails, PayPal.

If you open a PayPal case and it fails for whatever reason you cannot open an eBay case.

It is always best to send the item back for a full refund then buy again on a fresh transaction.